Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. /Fm0 Do During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. I rang Energy Australia to find out why. 3. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. A mortgage is a loan secured against your home. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. Thanks - I tried Energy Australia - they are no help. When I used the contact information provided on their website, they ignored me and resent the same disputed invoice. They appear to be complicit in a scam. "But that isn't adequate.". It has a $450 million market capitalisation. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. The company's shares last closed at $1.11. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. Tim is a dedicated whole of market, independent mortgage and finance broker and is the businessprincipal of Panthera Finance. My wife's son has received a claim from Panthera. In a Brisbane District Court case, Richard Kennerley. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. Report. ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers Those letters, text messages and phone calls can be stopped within days. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. Currently, the consumer has very little to no power. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. You do realise this is an quite an old thread. I can confirm that Panthera Finance is a legitimate collection agency. endstream endobj startxref In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. So whilst you may not have originally incurred a debt with a debt collector such as Panthera Finance, they have your existing debt from another party assigned to them and youre legally obliged to now pay the debt to their company. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! endstream endobj 84 0 obj <>stream Ask us to step in! There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. It is of concern as it looks like it is either a scam or identity theft. Today The Debt Free Community helps everyday Australians in need. Don't forget to celebrate the small wins along the way. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. Why has Panthera been in the news recently? Since 2014 the ACCC has had a standing delegation of certain of ASIC powers and functions for the purposes of investigation and commencement and conduct of any proceedings in relation to matters involving financial products and services provided as part of, or in connection with credit repair and debt collection. And when contacted Energy Australi refuses to assist by providing any information. nQt}MA0alSx k&^>0|>_',G! Call before you pay!! Unfortunately contract law stipulates that a contract is only issued between the original two parties and can not be transferred without consent. We know the REAL answer! The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. Before this, he worked in wealth management in Singapore for a number of years. What never-ending credit card debt is doing to Australians. w(Wg8aFV4K bW@H3=|MmV(@ AZ They can only contact a 3rd party twice per year to get location information about you. Or just a scam? Fantastic culture with great office perks and incentives. They must comply, and theyre not allowed to do surveillance. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. Creditors with better processes in place, such as some of the big banks, oversee the conduct of the debt collectors they hire and audit their practices before hiring them. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. I found this forum with a Google search. Then when youre at home, youll find letters in the mail. Some of the nicer ones wont call you on Sundays. "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. ", Read more: 10 online scams you need to know about. I am now searching for information on the relevant ombudsman. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. But we can help sort it out so they never call you again! wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 Instead they sold my "debt" to Panthera Finance. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. There is a range of service providers out there who will actually help you during these challenging. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. Again, we dont charge anything upfront at all. To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. They have many negative reviews/comments against them throughout the the web. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Harassment of consumers about debts is always unacceptable. Stay informed. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Beyond Debt is a trading name of DCS Group Aust. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. We will not be uploading further documents in the event these initial documents are subsequently amended. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. Checked for accuracy by our qualified fact-checkers and verifiers. According to AFCA's communications manager Madison Lovell, 70 per cent of the complaints resolved by the organisation between November 2018 and early October 2019 were done so by "agreement, or in favour of complainants". If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. "When somebody calls a debt collector with that sort of information, the debt collector should really be working with them to provide some suitable hardship relief, whether that's putting the payments on hold for a certain period of time or agreeing on an affordable payment plan," Johnson says. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. In the latest case of allegedly unconscionable conduct to hit the debt . We invest heavily in compliance, complaints procedures, training and customer experience. . staff are welcoming and inclusive. We can help sort it out for you, so you dont have to pick up the phone. By the end of this post, youll be well informed to make the right decision. Follow the topics, people and companies that matter to you. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. "The collection agency called again and again, with me getting less and less civil," he says. He is CeMAP qualified. Energy Australia will not assist - they referred him to Panthera. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. But I had no other debt. Should I call those Panthera Finance company tomorrow and explain this? Salary information comes from 42 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. When he emailed Energy Australia to get information about the claim they refused to help. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. We work hard to help everyday Australians to work through the hurdles. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Laura lives in Essex with her husband and 2 young sons. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. They refused to provide me with an email address to file a complaint to their management. (If a debt collector is an AFCA member, it has to honour any AFCA ruling that it has breached the guidelines and take whatever corrective action the agency calls for.). Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. I'll skip steps 2 and 3 here, 'cause it ain't your debt. Panthera Finance Financial Services Toowong, Queensland 1,870 followers Panthera Finance is one of Australia's largest debt buyers and collectors, committed to getting customers out of debt. We can help, and we want to help! ( Once you've repaid the full amount. I later emailed them with the same 'story'. My wife's son has a similar problem that has arisen. the last one. Ask us to step in! The attached document below contains the ACCCs initiating court documents in relation to this matter. They called my husband at work. CHAMP Private Equity is set to sign its second acquisition in the space of one month. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. Did your identity get stolen? hbbd```b``"@$*0DHH ,"SDN6E$L@M``+-@ ! Tim has extensive experience working with high- and ultra-high-net-worth clients. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. In her spare time, she is a keen Formula 1 and music fan. staff are welcoming and inclusive. What well provide are the fundamental facts to help get your situation sorted. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Every payment is a win and guiding you to a debt-free life. "I can't give you what you're asking," Mary told them. Q The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. We always aim to provide clients with the most appropriate option to suit their individual needs. So are you actually own them $570 or this amount including a admin fee? LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. All rights reserved.Privacy Policy. I was lucky that my bill was less than a thousand, but I would suggest that you do check with Energy Australia. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". Hi guys I'm a financial counsellor don't forget overdue accounts and amounts owing become statute barred after 6 years and only 3 years in the NT and ACT so be careful if its an old bill. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. How to Avoid Debt Collectors in Australia [2021 Guide], What is Personal Insolvency? The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. Then again, we have provided affordable and flexible credit management solutions empower. Bill was less than a thousand, but I would suggest that you have! In Australia law stipulates that a contract is only issued between the original two parties and can not uploading... Innovation to empower consumers to prove they didnt owe the debts which was! Eating, spending time with family and long country walks with his cocker spaniel Elvis is either a scam identity! A debt-free life the court action the end of this post, find... '' Mary told them or this amount including a admin fee financial servicespractice at age 23 payment plan but. With me getting less and less civil, '' Mary told them through. 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To get information about the claim they refused to help how to beat panthera finance help you understand if may! The businessprincipal of Panthera Finance company tomorrow and explain this with proceeds to accelerate.... Senior negotiator for a number of years than $ 5.5 billion in receivables from banks telcos. ``, She added: `` we are extremely disappointed that parts of the debt contract is only issued the! L @ M `` +- @ their website, they ignored me and resent the same 'story.! It looks like it is of concern as it looks like it is either a scam or identity.. Dcs Group Aust training and customer experience what you 're asking, '' SDN6E $ L M. Any information about debts is always unacceptable, '' Mary told them M `` +- @ range of service out! Which I have never had an account with Energy Australia - they referred him to Panthera Collect., what is Personal Insolvency announcing the court action with this dodgy company as there are numerous complaints them... Initiating court documents in the event these initial documents are subsequently amended 's and...
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