3. or Penalty surcharge 60, 200 per hour. You are over 65 and receive the highest rate of Attendance Allowance. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. via your dashboard where you can view your statement or see an itemised history of journeys made. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. However, we may close one of the Tunnels, usually at night, to carry out maintenance. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Select the Payments option followed by Request Refund. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. What do the traffic light and lane display messages mean? Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. I have a foreign licence plate can I still register? Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. We are sorry for any inconvenience caused. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. You can find out more information online about our Local 60+ concessionary travel pass. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. (Form to be completed in black . You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. We are sorry for any inconvenience caused. Once payment has been approved, the barrier will rise. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . You must notify Merseytravel of any change to your address, vehicle registration or personal information. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. We usually operate a reliable service however sometimes things can go wrong. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. The discount is allocated to your T-FLOW account. What if I have multiple cars in my household? The concession can only be used by you, the concession holder. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. For a renewal, please complete the renewal form below. All applicants must have a disability that is considered permanent, longer than 12 months. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. The debts are not of a level that would significantly impact the level of the toll. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. The toll fee will be deducted from your T-FLOW account. To request a receipt, please have your card payment details available and click here. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. This same problem is also common with the letter D and C etc. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. We are sorry for any inconvenience caused. your current council tax bill, or a utility bill with your name and address dated within the last 3 months If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. The new video tolling system only applies to T-FLOW or Fast Tag account holders. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Our passenger charter sets out any compensation you may be entitled if this does happen. For full details on how we manage your personal data please refer to ourPrivacy Notice. Customers have the option to open a personal or business T-FLOW Account. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. We are sorry for any inconvenience caused. or pay for any additional journeys by cash or card. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). How should I plan for my journey? The tour will take approx two hours. You are able to top up your fast tag securely from this app. This application provides the best possible management for your Mersey Tunnels Fast Tag. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. What is the maximum gross vehicle weight permitted in either of the tunnels? Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. They can also key your number plate into the system so that you can use your account to pay for the journey. Misuse of the concession may lead to prosecution. If you wish to change your nominated vehicle please call 0151 330 1004. You will need to complete the relevant surrender form that is available to download online via the above link. Where possible, we will include a message on the phone lines to inform you of these changes. or your V5C vehicle registration form showing the vehicle is registered to your address. Log in to manage your Mersey Tunnels account. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Receipts are available for viewing and downloading up to 6 months after your journey. We will need to see proof of your address. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. The easiest way to apply for Merseylink membership is online here. We aim to have normal service resumed as swiftly as possible. We are sorry for any inconvenience caused. You receive the mobility supplement of a war pension. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. You receive the enhanced rate of mobility component of the Personal Independence Payment. A new, improved website for Mersey . Click here to find out more about T-FLOW and calculate how much you can save. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. You can cancel your T-FLOW account at any time . We will add your new allowance to your journeys automatically on 1st April each year. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. We are unable to provide a copy of the receipt of this type of payment. Receipts are available for viewing and downloading up to 6 months after your journey. Nothing in these terms will affect those legal rights. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Please use. New customers can register for a T-FLOW account online. Receipts are available for viewing and downloading up to 6 months after your journey. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Pay and Get FASTag at door step. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. No discounts will be given on cash or card payments. The loans are still being paid and will not be paid off until 2048. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. No trains are running from the station. A VRN can be linked to only one T-FLOW Account. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. To request a receipt, please have your card payment details available and click here. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. We would recommend that you seek independent legal advice on this issue. We aim to have normal service resumed as swiftly as possible. We endeavour to contact those members directly if we are not able to accommodate your request. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. I have read and accepted the terms and conditions. I have registered my plate on line and it wont read. This often causes a conflict and the barrier will not lift in this instance. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. you receive the enhanced rate of the mobility component of the Personal Independence Payment; You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. transactions in live time as well as the status of Fast Tag account balances. If you do not live in these local authorities you will receive 40 free journeys every year. They will be contacted directly to discuss transferring to T-FLOW over the coming months. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Step 1. All planned closures are advertised on our website and you will still be able to use the other tunnel. For a renewal, please complete the renewal form below. Account holders who live in the City Region also benefit from a further discount on their journeys. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Details should be updated by January 31st, 2023. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. your current driving licence Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Step 3. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux You can use our online Get In Touch webform and completing the Ask Us a Question option. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. You have the option to print or download this for your records. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. They are all up to date and will always work for logging in securely on our website! Step 2. Please have the bank sort code and account details to hand. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Before using our Get in Touch option, check out our frequently asked questions below. I want to travel through the tunnel. Penalty surcharge 60. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Mersey Tunnels Fast Tag top up and account queries. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Check out some of our frequently asked questions online. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Receipts are available for viewing and downloading up to 6 months after your journey. Further information can be found at on the Governments website. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. You can access your account and statement information. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Penalty surcharge 60, 350 per hour. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. The refund button will be made available to you again once the funds have successfully cleared. If you do not register, proving eligibility, the full cash toll rate will apply. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. 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